Since our orders are processed securely online, the payment method is confirmed once a purchase is completed. This means we are unable to modify the payment method after the order has been successfully processed.

If you have any concerns or need assistance, please feel free to contact us at contact@lamourbrilliance.com. We’re always here to help.

Discount codes are to be applied during checkout in order to reduce your final total. Most often, you may only use one discount code per order. If you have any questions regarding discount codes and sales going on, feel free toreach out to us.

The prices listed on our website are mentioned in USD by default.

All L’Amour Brilliance pieces are made to order to ensure true personalization. We do not produce in bulk. Every piece is crafted exclusively for its owner.

The estimated delivery time is typically 1–2 weeks from the date you approve the final 3D design. If you would like a more accurate timeline or assistance before placing your order, please reach out to us at contact@lamourbrilliance.com . Our team will be happy to guide you through the process.

We understand custom craftsmanship takes a little time, though we believe the moment you open your finished piece, it will feel absolutely worth the wait.

To keep your purchase discreet and ensure a delightful gifting experience, all L’Amour Brilliance orders are carefully packaged with no product details visible on the outer label.

Here is what you can expect inside your delivery:

• A protective outer security bag
• A sturdy shipping carton
• A premium gift box
• A luxurious jewelry box containing your piece
• Any complimentary gifts included with your order
• Product documentation, certificates, or invoices when applicable
• Protective cushioning to keep your jewelry safe during transit

We hope the unboxing moment feels just as special as the piece itself.

Most L’Amour Brilliance products purchased on our website may be returned for a refund within thirty (30) days from the shipping confirmation date of your order and in accordance with our instructions. If you would like to request a return, please contact us at contact@lamourbrilliance.com and our team will provide detailed guidance on the return process.

It is your responsibility to follow our instructions to ensure your L’Amour Brilliance piece is returned in perfect condition. Except for items we explicitly agree to insure, L’Amour Brilliance is not responsible for return shipments that are lost, damaged, or misrouted by the carrier.

We offer free shipping within the United States for all orders placed on our website.

For customers located outside the U.S., additional import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are collected by the local customs authority and are the responsibility of the recipient.

If you need more details about international shipping and customs, please feel free to contact us at contact@lamourbrilliance.com . Our team will be happy to assist you.

Yes. Your package may only be released to you (or another trusted family or friend above the age of 18) once it has been signed for. This is to ensure that your order has arrived safely to you or someone you trust. Once your order is out for delivery, we encourage you to make time to be available to receive your package.

To request a return, please email our support team at contact@lamourbrilliance.com. We will guide you through each step to complete the return process.

Please note: The item must meet our eligibility requirements for returns according to our policy.

We can assist with cancellations if your item has not yet been fully produced or shipped. Since many of our pieces are custom-made specifically for each customer, some cancellation fees may apply based on the progress of your order.

If you would like to cancel, please reach out to us as soon as possible at contact@lamourbrilliance.com, and our team will be happy to assist you with the next steps.

Return shipping costs are the customer’s responsibility, including any necessary shipping charges, insurance, and secure packaging to protect the piece during transit.

For your peace of mind, we kindly recommend using a tracked and insured shipping service. While we will do our best to assist, L’Amour Brilliance is unable to take responsibility for return parcels that become lost, damaged, or misrouted by the carrier.

Most L’Amour Brilliance products purchased on our website may be exchanged within thirty (30) days from the shipping confirmation date, in accordance with our exchange guidelines.

If you would like assistance with an exchange or need more details about our policy, please contact us at contact@lamourbrilliance.com. Our team will be happy to support you with the next steps.

Since we operate primarily online, all payments are securely processed at the time of purchase. Once an order has been successfully completed, the payment method cannot be modified.

If you have any concerns or need further assistance, please feel free to contact us at contact@lamourbrilliance.com. We are always happy to help.

Yes, we do. We offer certified lab-grown diamonds, graded by IGI. All lab diamonds 1 carat and above include an official certificate for your peace of mind.

If you’re looking for a specific lab-grown diamond, please feel free to reach out to us at contact@lamourbrilliance.com. We would love to help you find the perfect stone.

Yes! Lab-grown diamonds are real diamonds. They have the same chemical composition, crystal structure, brilliance, and durability as mined diamonds. The only difference is their origin: lab diamonds are created in a controlled environment rather than formed underground over billions of years.

Lab-grown diamonds are a responsible and modern choice, offering exceptional beauty and value.

The “4 Cs” refer to the four key factors used to evaluate a diamond’s quality:

• Cut – How well the diamond is shaped and faceted, affecting its sparkle
• Color – The absence of color; the less color, the higher the grade
• Clarity – The presence of internal or external imperfections
• Carat – The weight of the diamond

These four characteristics work together to determine the beauty and value of each diamond.

Yes, we do. All of our jewelry is covered by our Lifetime Warranty, which includes rhodium dipping and prong tightening, as well as cleaning services for your ring over time - for the price of shipping alone. You can read more about our Lifetime Warrantyhere.

The processing time for repairs and return shipment to you typically takes 40–45 days, starting from the date we receive the item from you. Your piece will be carefully handled by our skilled jewelers, and we will provide updates during the process when needed.

At this time, we do not offer product insurance. However, every piece from L’Amour Brilliance includes a unique product certificate and, when applicable, a diamond or gemstone certificate.

To ensure these important documents are preserved and never misplaced, we also provide digital copies for your records and long-term safekeeping.

If you need any assistance regarding your product documentation, please feel free to reach out to us at contact@lamourbrilliance.com. Our team is always happy to help.

Our Lifetime Warranty covers:

• Rhodium plating for white gold pieces
• Prong tightening to keep stones secure
• Professional cleaning
• Polishing to restore shine
• Additional maintenance services that help preserve long-term quality

If you require warranty assistance, please contact us at contact@lamourbrilliance.com. Our team will be happy to guide you through the process.

Any rings bought directly from L'Amour Brilliance are eligible for the first re-size free of charge within twelve (12) months after the L'Amour Brilliance shipping confirmation date of your order (excluding round-trip shipping and product insurance fees). You will be responsible for any costs associated with subsequent re-sizing requests.

Yes. Every L’Amour Brilliance piece comes with a professional product appraisal that includes detailed information such as materials, gemstone specifications, and craftsmanship notes. This documentation helps customers clearly understand the components and value of their jewelry.

Your privacy is very important to us. We do not sell or share your personal information with third parties for marketing purposes. Any information you provide is used only to process your order and to deliver the best possible customer experience.

We may work with trusted service providers, such as shipping carriers or payment processors, and they only receive the information necessary to complete their part of the service — nothing more.

Yes. L'Amour Brilliance Jewelry ensures that your card information is secure. Our regular checkout option is processed by

• Shopify, which uses 3D Secure technology and requires an additional authentication step that redirects you to your card issuer’s domain, then back to the L'Amour Brilliance Website to complete your payment. If you’ve chosen to check out with Klarna, ShopPay, PayPal, or SplitIt, these payment processors are also encrypted.
• Klarna uses advanced 3D Secure (3DS) technology for transactions using Visa, which serves as additional protection against fraud. There are additional authentication steps when making a payment, including a log-in from your personal device combined with fingerprint or PIN authentication.
• ShopPay is a payment plan option provided by Shopify, which is encrypted in the same format using 3D Secure technology.PayPal is encrypted, and each transaction is monitored 24/7 to help protect against fraud, email phishing, and identity theft. When you make a purchase using
• PayPal, your card information is never shared with us (the seller), and all you need to make a payment is your email address and password.
• SplitIt uses Data Encryption Keys (DEKs) and Key Encryption Keys (KEKs) that are encrypted with AES256 algorithm, Master Key which is encrypted with RSA1024 algorithm, 128-bit Secure Sockets Layer (SSL), and two-factor authentication for remote access.

If you have any questions regarding the way we secure our checkout, feel free to reach out to us, or read more on the security measures at Klarna, Shopify, PayPal, or SplitIt.

Yes, absolutely. All L’Amour Brilliance orders are shipped in discreet, unbranded packaging so the contents remain a surprise. There is no product name or jewelry-related details displayed on the outside of the package.

This makes it perfect for gifts or for keeping your purchase private.

If you have any special requests, please feel free to let us know — our team is always happy to help.

Every L’Amour Brilliance order is thoughtfully packaged to create a beautiful and secure unboxing experience. Inside your delivery, you will typically find:

• A premium gift box
• A luxury jewelry box containing your piece
• Any complimentary gifts included with your purchase
• Certificates and product documentation, when applicable
• Protective cushioning to ensure everything arrives safely

Our packaging is also fully discreet on the outside, making it perfect for gifting and keeping the surprise until the very end.